Clients demand high-quality health care for reasonable price. This means; something they will not get in any other medical establishment.
For this reason the top management of Santé s.r.o. prepared and declared this quality policy, which guarantees that managing, planning and organizing activities will be conducted in such manner that clients will experience no stress, uncertainty, reluctance or chaos.
- RESPONSIBILITIES
Every employee of Santé bears responsibility for fulfilling the quality policy. The management is obliged to comply with the law and continually improve the system.
- SUPPORT FOR TRAINING EMPLOYEES
Besides the intent of the company to be the preferred employer in the area of health care the management in Santé is well aware of the fact that technology and medicine as science are constantly advancing and the management is therefore obliged to support active learning of employees and also monitor and consistently support professional education of the medical personnel.
- MAINTAINING LEADING MARKET POSITION
Becoming the leader and innovator in the area of management and health care in the CR and SR; this ambitious goal means, among other things, that the management in cooperation with the employees will be constantly improving organization of work by listening to practical experience and suggestions of the employees, supporting proposals promising simplification, quality improvement and standardization of processes. Realization of improvement proposals will be evaluated on regular basis according to pre-defined criteria and put into practice in shortest possible time.
- KEY VALUES OF SANTÉ
To be the preferred partner and provider of health care; because every client is a unique individuality also the key values in our organization are defined in such way that each client is honored with medical care of the highest possible quality, delivered in absolute comfort. To clearly communicate this values to everyone we defined the below Ten Commandments of Santé.
By defining its key values Santé joins Ethical Codex – Rights of Patients supported by the Czech Medical Chamber and the Czech Republic. Full wording of the Ethical Codex can be found in the addendum to the Quality Manual.
- OFFERED MEDICAL SPECIALIZATIONS AND PRACTICES
Santé offers its clients a wide range of medical specializations and choice of main Santé locations. Clients can also use services provided by contractual partners in Prague, as well as in other regions of the Czech Republic and Slovak Republic.
- WHAT IS SUCCESS FOR SANTÉ?
Success for Santé means continually increasing satisfaction of our clients and rising value of the company.
TEN COMMANDMENTS
- SATISFACTION – The main priority of Santé is satisfied client.
- TIME – The client does not have the time to wait.
INFORMATION – The client has the right to be informed truthfully and in timely manner.
- AVAILABILITY – All services are available to clients 24 hours a day, 365 days a year.
- FREEDOM – The client has the right to freely decide for recommended treatment or reject proposed procedures.
- CHOICE – The client has the right to choose family doctor.
- ORGANIZATION – The client has the right to leave organization of health care up to professionals from Santé.
- CONFIDENTIALITY – The client has the right to maximum confidentiality.
- EXPERTISE – The client has the right to receive care with the highest level of expertise.
- HELPFULNESS – The personnel are ready to listen to your problems and solve them readily.